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Privacy Policy

Last updated: September 2026

Access Embroidery respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request a quote or use our services.

Information We Collect

We may collect personal information that you voluntarily provide to us, including your name, business or organisation name, email address, phone number, address, enquiry details, quote information and any files, artwork or other information you submit to us.

We may also collect certain technical information when you use our website, such as your IP address, browser type, device information and information about how you interact with our website.

How We Use Your Information

We may use your information to:

  • Respond to enquiries and quote requests.

  • Provide embroidery, printing, garment supply and other services.

  • Process and manage customer orders.

  • Communicate with you regarding your enquiry or order.

  • Improve our website, products and services.

  • Maintain business and customer records.

  • Meet our legal and regulatory obligations.

  • Send marketing communications where you have consented to receive them or where otherwise permitted by law.

Website Forms

When you submit a contact or quote form through our website, the information you provide is used to respond to your enquiry and provide the services you have requested.

Please do not submit confidential or sensitive information through our website forms unless it is necessary for us to provide the requested service.

Cookies and Website Analytics

Our website may use cookies and similar technologies to operate correctly, remember preferences, understand website usage and improve the visitor experience.

We may also use analytics and advertising services to understand website traffic and measure the effectiveness of our marketing.

You can control or disable certain cookies through your browser settings and, where available, through the cookie preferences provided on our website.

Third-Party Service Providers

We may use third-party providers to operate our website and business, including website hosting, email, analytics, payment, marketing and other business services.

These providers may process personal information on our behalf where necessary to provide their services.

Our website is hosted using Wix, and information submitted through our website may therefore be processed or stored using Wix's systems.

Disclosure of Personal Information

We do not sell your personal information.

We may disclose information to service providers, suppliers or professional advisers where reasonably necessary to operate our business, fulfil an order or comply with a legal obligation.

Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Access and Correction

You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate or out of date.

Marketing Communications

Where we send marketing communications, you may unsubscribe at any time using the unsubscribe option provided or by contacting us directly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements. The latest version will be published on this page.

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